Image and Customer Satisfaction Essay

Select a restaurant where you have eaten recently. Analyze the ambiance and physical environment of this service establishment. What image does the environment convey? Were you satisfied with the experience? Did it meet your expectations? Should the possessor change anything to make the environment more appealing to customers?I recently ate at Alquimia Bistro edict at Gallery Plaza in Condado. The restaurant is a joint venture between the entrepreneur Tony Hernandez and singer Gilberto Santa Rosa. It is conveniently located on the ground floor of the building and you have the option of entryway the restaurant through the main entrance or through the bar if you dont ask to enter the dining room. The dining room consists of an upper and lower take. There is a wine wine cellar which can be dined in and a room for private activities. Aside from the main dining room there is a small theater with a stage for performances. We sat in the upper level of the main dining room.The restau rant aims to provide a relaxed and comfortable yet sophisticated air. The lighting is comparatively low and the music is soft and inviting. The tables are immaculately set. If all worked, had it not been for previous engagements we would have substantiationed rise up into the afternoon. The ambience was one that invited you to relax and get acquainted with friends.If satisfaction was based solely on the atmosphere then Alquimia would have been a hit, but in the end it isnt. The food did not live up to expectations. You are led to believe that you will be taken on a journey of culinary alchemy but you are not. What you end up with are plates made up of ingredients that do not work well together. The satisfied members of the group were those that opted for the criollo dishes.One of my suggestions for Alquimia would be to tone down on the dishes, perhaps just stick with the typical food and elaborate a bit not go mop up the deep end. Sometimes less is more As for the environment t he owners have the right idea. It is inviting and relaxing, you want to stay and continue to consume throughout the day with good drinks and good conversation.